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What To Do When Your Computer Wont Start From the Desktop with Kevin Randy

Kevin: Hi, I'm Kevin and this is Randy. Randy: I am. Kevin: And we're here to talk about when your computer won't start and when you can't get into Windows. Maybe you have no lights turning on, you can't hear anything, maybe there's an error message. So we're here to hopefully help you find where the problem is on your computer and how to fix it. Randy: We will. We will do what we can. Kevin: All right, so Randy, how would we get this computer started. It won't start right now. What

do we doé Randy: Well first things first. You need to kind of understand how a computer boots up, righté First it needs power. It gets the power from the power outlet, brings it into the power supply. Then it has to set up all of its insides, basically. The hard drive, the keyboard, the tutorial. That's called BIOS or post. Once it gets past that then it can load the operating system, usually from the hard drive, which we

usually know as Windows. Okay so that's all the stages that it has to go through before you can actually use the computer. So it helps to know. Kevin: Okay so what you're saying is that it first has to pull power in, then the power goes to all of the different components or devices in here, it recognizes it, and then it can, after it knows everything, it has power, it can load the

software which then takes you to Windows. Randy: Then you can use it. Okay, but anywhere along that chain of events, if any of those things fail, you know, depending on where it fails, that kind of helps you troubleshoot that problem. Kevin: Okay so based on where it fails that kind of points out here's your problem, if it's dying in that chain somewhere. Okay gotcha. Okay so how do we get this thing runningé Randy: Well before you get this thing running,

before you start, you wanna make sure that anything that isn't absolutely necessary is not plugged into it. You want to just have the keyboard, the mouse, and the monitor plugged in. Things that you don't want to plugged in especially are like printers and USB storage devices. Kevin: Oh, you mean like this oneé Randy: Yes, because the computer will try to boot to that. It might get confused. All right, well what would you do to start it upé

Kevin: Obviously I'll just do what anyone does. I'll just push the power button. Randy: Okay now listen. What do you hearé Kevin: I heard the power button come on and off. Randy: Right, but you didn't hear any fans, righté That tells us that it's probably not getting any power, plus there's no light on the front, so let's look at our cables. Our power cables. Kevin: Okay, so the power coming in, as we talked about. Randy: Okay so there's your power supply. That's the thing that charges it up. So what you want to do now is you want to check your cords because maybe you moved it and doesn't

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